Welcome To SEKU Customer Feedback System

Rate us and share your experience with us please on our services. Your feedback is very important to us and will help us improve our services.

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How It Works

Providing feedback is simple, secure, and has a real impact on our university community.

1. Share Thoughts

Select your department and fill out the simple feedback form anonymously or with your details.

2. Immediate Routing

Your feedback is instantly routed to the relevant administrator and department heads for review.

3. Get Results

Track your response in real-time or receive an email once the issue has been addressed.

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Students
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Staffs
800+
Visitors
98%
Resolved
24/7
Access
50+
Offices

Frequently Asked Questions

Can I submit feedback anonymously?

Yes, you can choose to submit your feedback anonymously. However, we won't be able to follow up with you directly.

Who reviews my feedback?

The relevant department heads and appointed administrators review all submissions.

Is my feedback confidential?

Yes, all feedback is treated confidentially and is only shared with relevant personnel for resolution.

Response Time?

We aim to respond to all matters and give feedback within 48 hours.

How do I track my feedback?

Use the unique Tracking ID provided after submission on the "My Feedback" page.

Who can use this portal?

All SEKU students, staff members, and external visitors are welcome to share their experiences.